Account
Delete your account & data
Last updated: June 2026
You can ask us to permanently delete your LookingGlass account and the personal data associated with it at any time. This page explains how to request it and what happens.
How to request deletion
In the app (fastest): open the menu and tap Delete account, then confirm. This permanently removes your account and its data, including every sign-in method linked to it (email, Google, or Apple).
By email: if you can't access the app, email
support@overhorizon.ai
with the subject line "Delete my account." Send it from the email address on
your account if you can. If you signed in with Apple and chose Hide My Email,
you won't be able to send from that address — just say so and include the relay address
(it ends in @privaterelay.appleid.com) so we can find your account. We'll verify
the request before processing the deletion.
What gets deleted
When we process your request, we permanently delete:
- Your account and profile (email address and name);
- Your watch area (the center point and radius you set);
- Your subscription record and account-linked usage and diagnostic data.
What we may keep
We may retain a limited amount of information where we are legally required to (for example, records needed for tax, accounting, or fraud-prevention purposes), and we may keep aggregated or anonymized data that no longer identifies you. Publicly broadcast aircraft (ADS-B) data is not personal to you and is unaffected.
How long it takes
We process account-deletion requests within 30 days. Once your account is deleted, it cannot be recovered, and you will need to create a new account to use the Service again.
Questions
Contact us at support@overhorizon.ai.